![]() ![]() If you are doing some work around your home or business that involves excavation or digging, it is a good idea to notify Dig Safe and to ensure that it is safe to do so and that there are no underground infrastructures underneath your poperty.Ĭall Dig Safe at 1-80 to find out more. 63 for customers in Long Island & the Rockaways.The exact number to call depends the area from where you are calling: The office is open from Monday to Friday, 8:00 a.m. Note that SpeedyPay charges a fee for this service Claims Contact InformationĬall National Grid's Claims department for questions or concerns about damaged property after National Grid work. You can call Western Union SpeedPay at 1-88 to quickly make a payment by credit card. The department is open Monday through Friday from 7:00 a.m. The number to reach Credit & Collections is the same as for Payment Arrangements: 1-80. on Saturdays.Ĭall National Grid's Credit and Collections Department if you have received a final warning notice of an upcoming disconnection or termination. To get in touch with National Grid Payment Arrangements, call 1-80, between the hours of 8:00 a.m. You may be able to find a payment plan or payment arrangement that works for you. Get in touch with National Grid you are having difficulty paying your bill and think that you may not be able to make a payment. You can find the addresses for them at the bottom of this page. National Grid has some customer service locations that accept payments. You can also pay your bill over the phone (payment from your checking/savings account) by calling National Grid's customer service line: Note that there is a fee to use this service. To pay your electricity or gas bills over the phone using a credit/debit card, call the SpeedPay service at Western Union. Bill Paymentīill Pay OptionsFind a full list of different ways to pay your National Grid bill National Grid has a plumber's hotline for metro New York, available at 71. Call 71 if you would like to relocate gas service or a gas meter. If you are in the process of having a new gas pipe installed outside your home, call 63 for questions or concerns. from Monday to Friday, and Saturday from 7:30 a.m. Metro New YorkĬall 1-87 to request new natural gas service installation, or for more information. If you are in the process of having a new gas pipe installed outside your home, call 63 for any questions or concerns.Ĭall 51 for information about or to request an upgrade to your meter. If you would like to request your service be turned on or turned off, call 1-80, at least 24 hours before the date/time you would like the service start/stop to happen. from Monday to Friday, or on Saturday from 7:30 a.m. If you are looking for more information about installing new natural gas service (or to request new gas service), you can call 1-87 between the hours of 7:30 a.m. Natural Gas Service Additional Contacts Long Island & the Rockaways National Grid customer support hours are from 7:00 a.m. You can contact National Grid for your all of customer service needs, such as billing questions, service start/stop requests and electricity (upstate New York customers) or gas service (all National Grid customers) issues at the following numbers. Looking to Activate Service?If you are moving to the National Grid service area, call us at phone currently not available to start service in minutes! You can also report outages online.Ĭustomers in Metro New York should call Con Edison at 1-80 to report an outage, and customers in Long Island/Rockaways should call PSEG Long Island at 1-80 for outages Customer Service In the case of a power outage in the National Grid service area, call 1-80, 24 hours a day, 7 days a week. If you experience or witness a natural gas emergency, leave your home immediately and get to a safe place before calling one of the following numbers, which are available 24/7: Industrial & Commercial Business Questions. ![]()
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